Please read our SLA for detail information.
As commercial customers, you can address any questions, concerns, issues etc through our support channel at firstname.lastname@example.org. The email must contain a subject with the product name "Gantt chart Project for JIRA" and suffixed by the suffix of your license identifient: LID if the from Soyatec and SEN from Atlassian Marketplace. Any email doesn't respect this rule may be ignored or traited as a free user in low priority.
In case of emergency blocking issues, you can contact us by phone: +33 1 60 13 06 67 9am-6pm CET from Monday to Friday excluding the holiday in France.
Bug Report and Feature Request
Our Bug tracking is available here http://www.jiraproject.com/jira. Public users can access it in read-only. Commercial customers can acquire an account to report, comment and watch our issues. To create an account, you should address a request by email to email@example.com The email must have the subject in the following format: Open Account on Gantt chart Project for JIRA - <License ID or SEN>. Any email doesn't respect this rule may be ignored.
The most requested questions and anwsers can be found here FAQ.