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  • Customers are responsible for maintaining their Atlassian applications and keeping their Atlassian product versions up-to-date.
  • Customers are responsible for applying the correct versions of the Add-Ons for their Atlassian product instance. There is no vendor provided support for issues with our Add-Ons applied to unsupported versions of Atlassian product instances. 
  • Customers are responsible for testing any new installation or new version of the Soyatec add-on in a non-production environment before applying it to a production environment. Any data loss is the responsibility of the customer.
  • Customers are responsible for communicating issues to Soyatec through our support channel at at support.jgcp@soyatec.com or by reporting issues to http://www.jiraproject.com/jira.
  • Customers should can contact us by email. The email must contain a subject with the product name "Gantt chart Project for JIRA" and suffixed by the suffix of your license identifient: LID if the from Soyatec and SEN from Atlassian Marketplace. Any email doesn't respect this rule may be ignored or traited as a free user in low priority.   

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Atlassian provides integration instructions for getting their products to work on supported platforms, but we do not support configurations that differ from the procedures described in the Atlassian product documentation. We test on common platform combinations. However, we expect that you test our add-on in a development environment in order to ensure that your platform combination runs without issues. If you do encounter issues in any environment, please provide us feedback via support.jgcp@soyatec.com or http://www.jiraproject.com/jira.

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