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This page lists all the specificities and common issues of our AddOn in JIRA Cloud.

AddOn Installation and Reinstallation

With the respect of the JIRA Cloud architecture, we have to host our AddOn in a separated server machine. The access of JIRA is done via REST APIs.  The registration of the AddOn in our server is done during the AddOn Installation. If you meet a generic problem to access our server, it could be a problem of AddOn Registration. You need to resonate it.    

Screens Configuration

Our AddOn uses the JIRA REST APIS to retrieve all information of JIRA. The accessibility of JIRA issues is controlled by not only by JIRA permission, but also JIRA Screen Scheme setup in each project. There are three kinds of screens for issue creation, issue edition and issue view. The following fields are used by our AddOn,

Assignee, Component/s, Due Date, DueTime, Fix Version/s, PercentDone, Time Tracking and Reporter.

they must be present in all screens.



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