Please read our SLA for detail information.

Contact Support

As commercial customers, you can address any questions, concerns, issues etc through our support channel at support.jgcp@soyatec.com. The email must contain a subject with the product name "Gantt chart Project for JIRA" and suffixed by the suffix of your license identifient: LID if the from Soyatec and SEN from Atlassian Marketplace. Any email doesn't respect this rule may be ignored or traited as a free user in low priority. 

In case of emergency blocking issues, you can contact us by phone: +33 1 60 13 06 67 9am-6pm CET from Monday to Friday excluding the holiday in France.

Bug Report and Feature Request

Our Bug tracking is available here http://www.jiraproject.com/jira. Public users can access it in read-only. Commercial customers can acquire an account to report, comment and watch our issues. To create an account, you should address a request by email to jira@soyatec.com  The email must have the subject in the following format: Open Account on Gantt chart Project for JIRA - <License ID or SEN>. Any email doesn't respect this rule may be ignored. 

FAQ

The most requested questions and anwsers can be found here FAQ.